Customer Service Representative I (Dakine Equipment)

We are looking for an organized and motivated Customer Service Representative I to join the Dakine Equipment Customer Service team. This role serves as the foundation for developing future Customer Service Account Representatives by building knowledge of order management, customer support, systems, and cross-functional processes.

The CSR will support assigned customer accounts, assist with order management activities, and partner with experienced CS team members to develop the skills necessary to manage customer accounts independently.

- Support assigned customer accounts and sales territories with day-to-day customer service needs.

- Respond to customer and sales representative inquiries with timely and accurate communication.

- Build relationships with customers, sales reps, and internal partners.

- Assist with customer order holds, returns, and credit requests.

- Partner with CSR II and Senior CSR team members on complex order challenges.

- Collaborate with Sales, Distribution, Finance, AR, and Operations teams.

- Assist with troubleshooting shipment delays, pricing questions, and order issues.

- Develop knowledge of Dakine products, sales programs, and customer processes.

- Assist with warranty support and consumer inquiries as needed.

- Participate in team meetings, training, and development activities.

- 1+ years of customer service, sales support, or related experience.

- Ability to manage multiple priorities in a fast-paced environment.

- Willingness to learn ERP systems, order management, and EDI processes.

- Team-oriented mindset with a desire to grow within Customer Service.