Customer Service Representative (International Sales)

- Serve as the main contact for assigned international distributors, ensuring clear and timely communication. Collaborate with internal teams and Senior CS manager.

- Manage the end-to-end order-to-delivery process, maintaining accuracy and adherence to timelines.

- Collaborate closely with cross-functional teams including Logistics, Finance, Sales, and Planning to meet distributor needs.

- Proactively identify and resolve issues related to logistics, order fulfillment, and financial processes. Leverage data and Internal teams.

- Coordinate invoicing and payment activities, including handling PPRs, Letters of Credit, and payment terms, in partnership with Finance teams in the Netherlands and the U.S.

- Act as a communication bridge between internal stakeholders and distributors to ensure alignment and transparency.

- Contribute to continuous improvement initiatives, including systems and process optimization.

- Participate in occasional calls outside standard working hours to accommodate global time zones.

- Support the team with additional projects and assignments as needed.

- 2+ years of customer service experience (international/sporting goods preferred)

- Experience with Oracle, DOMO, Monday.com, and Elastic is a plus

- Fluent in English both verbal and in writing; other languages are a bonus

- Strong organizational, problem-solving, and communication skills

- Knowledge of logistics and/or supply chain operations is preferred

- Must be a team player and be able to cooperate and work with others effectively.

- Customer minded, while understanding and managing according to the JR business needs.

- Access to professional development and executive workshops

- A collaborative, high-performing, and international environment