Field Service Truck Technician

From Georgia. For Georgia. Since 1914 Yancey Bros.

Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.

This all starts with our greatest asset…our employees.

As a Field Service Truck Technician you will perform truck repairs at customer facilities.

• Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.

• Proficiently and accurately perform maintenance, diagnose and repairs

• Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel

• Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same

• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed

• Write full reports on findings from field service events, with clear, concise information

• Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.

• Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.

To be successful in this position you should have prior experience diagnosing and repairing school buses and Cummins engines, the knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

• Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to:

• Must not be disqualified to drive a CMV under 49 CFR § 391.15.

• Strong Diesel Engine Knowledge (preferably Cummins Medium Duty)

• High level of responsiveness, and a strong proactive attitude to problem solving