Key Account Manager - Jeweler Solutions

- Serve as the jeweler's support resource by guiding them to success in their program(s) and resolving any questions or concerns

- Execute onboarding, including program setup and training of a new partner on systems, processes, and sales techniques

- Administer and deliver business reviews with partners on a defined cadence

- Help to provide a smooth transition from business development and/or agency to onboarding phase in partnership with applicable party

- Identify and execute on additional opportunities for training, engagement, and growth based on the unique needs of each partner using JM's account management practices

- Lead, troubleshoot, and resolve partner issues with a sense of urgency

- Utilize Salesforce at organizational direction to build strong, accountable engagement tracking

- Provide feedback to appropriate business areas for future product enhancements to improve efficiencies and improve the jeweler and customer experience

- Maintain timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contracts for assigned key accounts

- Coordinate marketing materials and any technical requirements cross-functionally and externally with engaged vendors

- Support training and onboarding of new account managers in coordination with their leader

- Provide support with sales team for appropriate SME product to lead smooth transition from Sales to Account Management functions

- Potential opportunities to travel to trade shows and/or key jewelers

- Strong communication skills at all levels including the ability to inform, educate, negotiate, and persuade

- A team-player who is energetic, flexible, collaborative, proactive

- Ability to translate results to presentations that tell a story with appropriate calls-to-action

- Keen eye for new opportunities to diversify distribution channels at the partner level

- Strong ability to measure incremental success toward overarching goals

- Must be comfortable with managing healthy conflict effectively

- Ability to effectively manage competing priorities and/or multiple time-sensitive projects