Logistics Customer Service Representative

What You'll Do: - Handle customer requests, answer incoming phone calls and respond to inquiries in accordance with established service standards and standard operating procedures, providing exceptional customer service. - Troubleshoot customer system issues to find appropriate solutions for their unique situations. - Assist customers with their inquiries regarding services offered by the company including small parcel shipping, transit insurance and Anti-Money Laundering compliance.

This includes training new customers in use of the company's online services. - Correct and submit carrier supply orders for clients. - Onboard new customers including training on navigation of our online shipping platform and address any immediate questions. - Effectively communicate via email with carriers and clients to resolve inquiries and open investigations on missing packages. - Recreate customer system issues to find appropriate solutions for their unique situations. - Monitor the shipping email inbox and respond to customer inquiries.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You'll Bring: Leadership Responsibilities None

Minimum

Qualifications - High school degree or equivalent

Preferred

Qualifications - 1 to 3 years of customer service experience - Familiarity with Microsoft Office - Property/casualty insurance background and jewelry industry experience are helpful. Certificates, Licenses, Registrations None Physical

Requirements - Prolonged periods sitting at a desk and working on a computer. - Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You: - Competitive Compensation &

Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions. - Collaborative Culture : Work alongside talented, passionate peers who value ownership and continuous learning. - Community & Giving : Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes - Great Place to Work Certified : Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.