Customer Care Representative

What You'll Do: - Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care. - Responds to omnichannel requests, providing support to customers, jewelers, and agents. - Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution. - Listen actively to customers to identify their needs and aim for first-call resolution. - Utilize dual screens and multiple programs efficiently. - Maintains consistency in adhering to all customer service performance metrics. - Has a drive to meet goals and continuous professional growth. - Opportunity for additional project work. - Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You'll Bring:

Minimum

Qualifications - High school diploma or GED - Proficiency in Microsoft Office and Outlook - Proficiency in typing and navigating multiple systems and screens simultaneously.

Preferred

Qualifications - 6 months to 1 year of customer service experience - A mindset characterized by a strong curiosity, a preference for fast-paced environments, and a keen sense of urgency. Physical

Requirements - Prolonged periods sitting at a desk and working on a computer. - Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You: - Competitive Compensation &

Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions. - Collaborative Culture : Work alongside talented, passionate peers who value ownership and continuous learning. - Community & Giving : Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes - Great Place to Work Certified : Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.