Medical Assistant

Harbor is seeking a Medical Assistant to join our Toledo team! This position is responsible for patient care under the direction of medical leadership, and/or a licensed health care professional. Position is full-time, 40 hours per week.

- Completion of a Medical Assistant program through an accredited college or university.

- Must be CMA or RMA test eligible. CMA or RMA prior to employment preferred.

- Must be able to perform clinical and clerical duties as needed.

- Must demonstrate excellent customer service skills and a strong commitment towards achieving customer/patient satisfaction.

- Must be proficient and accurate in data entry and be able to navigate through Microsoft Windows based applications.

- Must be able to communicate clearly and effectively with a variety of people and be a team player.

- When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.

- BLS and NCI/CPI Certifications required within 90 days of employment.

- Assist patients with medication prescriptions and testing procedures as directed by providers.

- May assume responsibilities of determining and responding to the needs of patients and visitors when they contact the practice either by phone or in person.

- May be required to fill in for front desk staff if needed.

- Provides quality and timely support to both internal and external customers and strives for customer satisfaction.

- Documents in a clear, efficient, and effective manner, in conjunction with leadership and Harbor guidelines.

- Attends meetings as appropriate and serves on office committees as assigned.

- Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.

- In providing billable services, fulfills or exceeds unit expectations established by Harbor.

- May float to other locations to accommodate client or agency need.

Additional Community Psychiatric Supportive Treatment services may include:

- Responsible for the quality and completeness of the clinical record.

- Develops and updates Individualized Service Plan (ISP) for each client.

- Responsible for accurate and timely documentation which may include but is not limited to: activity/progress notes, ISPs, DPS logs, incident report forms and any other forms necessary to document services.

Provides Community Psychiatric Supportive Treatment service activities:

- Assesses client needs and formulates a strength-based ISP in conjunction with the client, family and/or significant others.

- Evaluates and revises the ISP according to the client's responses and needs.

- Provides support, education and consultation to clients, families, and/or significant others.

- Provides therapeutic interventions as noted in the ISP to maintain the client in the least-restrictive environment and to enhance client and family functioning.

- Monitors clients to identify and minimize effects of psychiatric symptoms.

- Provides education on self-management of symptoms to client, families, and/or significant others.

- Assists the client and family in increasing social support skills and networks.

- Coordinates indicated evaluations and assessments by internal and/or external providers.

- Coordinates and monitors all services identified in the ISP.

- Provides assistance in gaining access to essential community resources.

- A leading provider of mental health and substance use treatment for over 100 years.

- 350+ clinical staff serving over 24,000 clients annually across multiple locations and within the community.

- Services include counseling, medication management, primary care, psychological testing, case management, substance use treatment, residential services, vocational programs, and more!

Harbor is a fast-paced environment, but it's also a place where you can genuinely enjoy what you do. You'll work alongside a supportive, motivated team that cares about making a difference. We're committed to investing in our employees and giving you the tools and opportunities to grow.