The Title Officer in Residential provides advanced expertise in the Title Examiner function and is relied upon by internal team members, segment partners, and external customers to be a higher-level decision-maker and to provide technical guidance during the production examination process and during the course of transactions.
A Title Officer is expected to interact with leadership, support teams, segment partners, and underwriters as necessary to navigate and articulate explanations and solutions for complex issues that may be a barrier to closing and the issuance of a policy of title insurance. Additionally, a Title Officer may be called upon as a technical resource for the preparation and/or instruction of educational materials for both internal and external use, and other duties that assist in the development of team members.
- Receive and respond to customer telephone, and email inquiries. Provide technical expertise to customer inquiries adhering to company and underwriting guidelines without assistance from the manager.
- Provide technical expertise to internal customer inquiries adhering to company and underwriting guidelines without assistance from the manager.
- Serve as a mentor to examiners, searchers, and title assistants by providing technical guidance and answers to questions regarding all closing and post-closing matters.
- Review the contents of a file for accuracy; perform any additional searches for all documents affecting property according to standard underwriting searching guideline stopping points.
- Examine the chain of title to underwriting stopping point; identify problems and note requirements for correcting title to assure timely issuance of title products.
- Consult with internal customers for verification of facts and details involving the property; take responsibility for customer satisfaction.
- Request corrections to close documents according to company and underwriting guidelines.
- Maintain communication with working relationships with all customers, departments, and underwriter(s) for file completion.
- Attend department meetings to establish teamwork and gather technical and corporate information.
- Maintain and protect corporate security by applying cybersecurity practices in daily decision-making and processes.
- Active Colorado Title License or the expectation of obtaining a Colorado Title Producers License in 90 days with the company.
- Seven to ten years title examination experience preferred.
- A High School diploma or equivalent. College degree preferred.
- Advanced knowledge of legal and real estate terminology, underwriting practices and related title insurance processes used in the preparation of title insurance products.
- Excellent oral, written, and listening communication skills
- Solid working knowledge of business software suites such as Microsoft or Google.
- Solid working knowledge of title production software such as TIMS, TIMS imaging, Tub Card View, MapDraw, PropertySync, Value Check, Property Search, Apollo, and Blueprint.
- The salary for this position is $67,600 - $90,480 annually.
- Annual employee profit-sharing bonus, based upon company performance.