The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.
This is a full-time role working, Monday - Friday 8:30 AM to 5:00 PM out of our Staples location.
- Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
- Maintain a working knowledge of health care plan requirements and health plan networks
- Maintain timely communication with patients, families, and staff
- Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
- A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
- Ability to sit for extended periods (up to 8 or more hours per day).
- Frequent use of hands and fingers for typing, writing, and handling documents.
- Occasional standing, walking, bending, or reaching within the office environment.
- Ability to lift and carry office supplies or files weighing up to 20 pounds.