The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.
This is a casual role, no guaranteed hours; Hours to pick up are Monday - Friday - possible shifts include 4:30 AM - 1:00 PM; 8:30 AM - 5:00 PM. We can be flexible on hours our of our Eagan surgery center.
- Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
- Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery.
- Responsible for courteous and respectful communication with patient’s families and guests.
- Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed.
- Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
- Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
- Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements.
- Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources.
- Comply with company policies, procedures, practices and business ethics guidelines.
- Work in the clinic, office or surgery center during business hours
- Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
- Frequent lifting and/or moving up to 25 pounds with occasional lifting and moving of a maximum of 50 pounds may be required
- Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Effectively operate equipment and communicate on and operate the phone system