Titan Asset Management
Guest Service Agent
Full-time · Rochester, MN
✓ Verified live on the employer's own system · added 13 days ago
Skills & tools Customer Service Hosting Cleaning Maintenance Team Leadership Advocacy Administrative Hospitality
Benefits — mentioned in this posting Remote / flexible
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Full job description Greet guests with warmth and professionalism, ensuring smooth check-in and check-out experiences. Serve as a central resource for guest requests, offering local insights, dining recommendations, and personalized service. Resolve guest concerns with empathy, urgency, and transparency, escalating issues when necessary. Handle room assignments, payments, and reservations accurately and efficiently. Collaborate with housekeeping, maintenance, and leadership to ensure guest expectations are met and exceeded. Keep lobby and front desk areas clean, welcoming, and fully stocked with relevant materials. Partner with all departments to create seamless guest experience. Promote wellness—for yourself, our team, and our guests—through thoughtful service and work habits. Foster an inclusive environment that honors our diverse guests and team members. Handle guest interactions, billing, and concerns with honesty and clarity. Put guest needs first, anticipating and exceeding expectations with every stay. Seek feedback, pursue learning opportunities, and contribute ideas to improve our service. Prior experience in customer service or hospitality preferred. A passion for delivering exceptional service and a positive attitude. Ability to work a flexible schedule including weekends, evenings, and holidays.
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