Concierge

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Serve as host/hostess and primary point of contact for guests on Executive Level floors, delivering world-class, personalized hospitality.

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Create memorable, high-touch guest experiences through anticipatory service, genuine engagement, and refined attention to detail.

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Maintain Executive Lounge and dining spaces to luxury cleanliness, presentation, and ambiance standards.

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Proactively engage with guests to assess satisfaction, address concerns, and provide immediate service recovery when needed.

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Provide expert knowledge of hotel amenities, local attractions, dining options, and Executive Level offerings.

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Prepare and serve hot, cold, and mixed beverages, ensuring consistency with brand and quality standards.

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Collaborate with culinary teams to ensure buffets are fully stocked, visually appealing, and refreshed throughout service.

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Plate and serve guest meals upon request with precision, professionalism, and elevated presentation.

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Maintain a clean, organized, and inspection-ready lounge and kitchen environment for seamless shift transitions.

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Deliver concierge-style services, including dinner reservations, transportation coordination, and entertainment arrangements.

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Conduct pre-arrival outreach to VIP guests to personalize stays and anticipate preferences.

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Order, stage, and arrange VIP amenities and floral presentations for suite arrivals.

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Inspect VIP rooms and suites prior to arrival, ensuring flawless readiness and luxury presentation.

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Welcome VIP guests curbside, escort them to their suites, and provide a tailored orientation of the space.

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Manage VIP check-in and check-out processes discreetly within the Executive Lounge.

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Assist guests with future reservations, special requests, and return visit planning.

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Proven experience in hospitality, guest services, concierge, or luxury customer service.

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Strong understanding of high-end service standards and VIP guest expectations.

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Polished, professional demeanor aligned with a five-star hospitality environment.

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Exceptional verbal communication skills; English fluency required.

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Demonstrated ability to anticipate guest needs and personalize service.

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Team-oriented mindset with flexibility and a collaborative approach.

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High level of confidentiality, discretion, and professionalism.

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Ability to work independently and adapt to changing priorities.

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Availability to work evenings, weekends, and holidays as business demands.

At Titan AMG , our mission is simple and bold: Transforming spaces into safe, welcoming places where people experience unreasonable hospitality-so they can cherish the moments that matter.

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Team Collaboration - Work together, communicate openly, solve creatively, and enjoy the process.

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Human Sustainability & Responsibility - Prioritize safety, compliance, environmental responsibility, and long-term success.

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Respect & Diversity - Celebrate differences while maintaining professionalism and inclusivity.

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Integrity & Transparency - Lead with honesty and trust in every interaction.

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Customer-Centric Excellence - Deliver confidential, thoughtful service that makes every guest feel genuinely valued.

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Empowerment & Growth - Support continuous learning and career development in luxury hospitality.