Personal Injury Case Manager Assistant

Block LLP is seeking a Personal Injury Case Manager Assistant to support our pre-litigation team and help ensure cases move efficiently from intake through settlement. This role is ideal for someone with foundational personal injury experience who is eager to grow their legal career while gaining hands-on experience alongside experienced case managers and attorneys.

The Case Manager Assistant plays an important role in supporting case management operations, client communication, medical record coordination, and case organization. The ideal candidate is detail-oriented, proactive, and committed to providing exceptional service while contributing to a collaborative team environment.

- Assist Case Managers with pre-litigation personal injury matters. - Open and maintain insurance claims under the supervision of Case Managers. - Request, organize, and track medical records, billing, and supporting documentation. - Maintain organized case files, records, and correspondence. - Track treatment status, deadlines, and outstanding case items. - Assist with demand package preparation, including medical records, billing summaries, and exhibits.

- Communicate with clients regarding treatment updates, documentation requests, and general case status. - Follow up with medical providers regarding records, bills, and liens. - Coordinate with insurance adjusters as directed by Case Managers. - Deliver professional, responsive, and compassionate client service.

- Accurately update case management software and internal tracking systems. - Ensure files are complete, organized, and compliant with firm procedures. - Collaborate closely with Case Managers, attorneys, and support staff. - Assist with special projects and team initiatives as needed. - Contribute to process improvements and operational efficiency efforts.

- 1+ year of experience in a California personal injury law firm or legal support role preferred. - Basic understanding of personal injury claims, medical records, and insurance processes. - Strong organizational and time-management skills. - Excellent attention to detail and follow-through. - Professional written and verbal communication skills. - Ability to work in a fast-paced environment while managing multiple responsibilities. - Strong work ethic and willingness to learn. - Proficiency with Microsoft Office applications.

- Experience with personal injury case management software. - California personal injury experience. - Experience coordinating medical records and billing requests. - Experience communicating with insurance carriers and medical providers. - Interest in growing into a Personal Injury Case Manager role.

- Clear growth path into a Personal Injury Case Manager position. - Opportunity to learn from experienced attorneys and case managers. - Supportive, team-oriented work environment. - Monthly bonus opportunities. - Firm-sponsored events, outings, and celebrations. - Fully stocked kitchen with snacks, beverages, and coffee. - Competitive compensation package. - 9 paid firm holidays annually, plus additional paid time off. - 401(k) retirement program. - Career growth and advancement opportunities. - Meaningful work that helps injured individuals and families navigate difficult situations.

If you're looking to build your career in personal injury law with a team that values growth, teamwork, and exceptional client service, we'd love to hear from you.