Personal Injury Case Manager

Block LLP is seeking an experienced Personal Injury Case Manager to oversee pre-litigation personal injury matters from intake through settlement. This role is ideal for a highly organized and proactive professional who thrives in a fast-paced environment, takes ownership of their caseload, and is committed to delivering exceptional client service.

The Case Manager serves as a primary point of contact for clients, medical providers, insurance carriers, and internal team members. The ideal candidate has a strong understanding of personal injury claims, insurance processes, medical treatment coordination, and case management, while maintaining a high level of professionalism, empathy, and attention to detail.

- Manage a full pre-litigation personal injury caseload from intake through settlement. - Review police reports, incident reports, medical records, and intake documentation. - Identify insurance coverage, request and analyze policies, and confirm policy limits. - Open claims with insurance carriers and maintain ongoing communication throughout the life of the case. - Monitor statutes, deadlines, and key case milestones.

- Coordinate medical treatment and follow up on client care. - Track treatment progression and ensure timely collection of medical documentation. - Request, review, and organize medical records and billing. - Assist in evaluating damages and supporting case development.

- Help prepare demand packages, including liability summaries, medical summaries, and damages documentation. - Assist attorneys with settlement negotiations and pre-litigation strategy. - Ensure all supporting documentation is complete and organized for settlement discussions.

- Serve as a consistent and compassionate point of contact for clients. - Provide proactive updates and manage client expectations throughout the claims process. - Educate clients on the personal injury process and next steps. - Deliver exceptional customer service while building trust and confidence with clients.

- Maintain accurate case records within the firm's case management system. - Collaborate closely with attorneys, litigation teams, and management. - Ensure compliance with firm procedures, best practices, and documentation standards. - Contribute to team goals, process improvements, and operational efficiency initiatives.

- Minimum of 2 years of experience in personal injury case management. - Strong understanding of liability, damages, medical treatment, and insurance claim processes. - Excellent written and verbal communication skills. - Strong organizational skills and attention to detail. - Ability to manage a high-volume caseload while maintaining quality and accuracy. - Strong follow-up skills and sense of ownership. - Ability to work independently while collaborating effectively with team members. - Proficiency with case management software and Microsoft Office applications.

- California personal injury experience. - Experience preparing demand packages and supporting settlement negotiations. - Experience coordinating medical treatment and reviewing medical records. - Experience working in a high-volume plaintiff-side personal injury law firm environment. - Bilingual English/Spanish is a plus.

- Opportunity to make a meaningful impact on clients during challenging times. - Collaborative and supportive team environment. - High-growth law firm with opportunities for advancement. - Performance-based bonus opportunities. - Firm-wide events, team outings, and celebrations. - Fully stocked kitchen with snacks, beverages, and coffee. - Competitive compensation package. - 9 paid firm holidays annually, plus additional paid time off. - 401(k) retirement program. - Career growth and advancement opportunities. - Meaningful work that helps injured individuals and families obtain the support and compensation they deserve.

If you're an experienced personal injury case manager looking to grow your career with a team that values excellence, teamwork, and exceptional client service, we'd love to hear from you.