Customer Service Manager

In our fast-paced team environment, you will collaborate with our customers and Cheyenne team to find products and services, solve customer needs, and build ongoing business relationships.

Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager.

- Hire, train, and develop service center personnel - Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP - Meet customer and shipment metrics including time to fill, expediting orders, and quoting - Review and complete monthly reports as well as overseeing petty cash balancing - Ensure that customer relations are maintained at a high level - Use key metrics to evaluate and recommend best practices for operations

Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.

- 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred - High school diploma or GED - Written and verbal communication skills, including English grammar - Computer skills including Excel.. ERP / SAP experience a plus - Analytical skills, inventory management experience preferred - Industrial sales / distribution experience a plus - Clean driving record / MVR

- This position is not eligible for relocation benefits and is expected to be performed on site. - Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Apply now for immediate consideration. We look forward to learning about you!

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Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.