Customer Success Lead

As a Customer Success Lead, you'll be the trusted partner clients rely on to maximize their marketing investment. You'll deliver high-quality, professional support-driving retention and product adoption by problem solving, educating, and building trust so every client sees clear value in their marketing investment.

- Handling ~10 inbound and 10-15 outbound client calls daily to address questions, provide guidance, and strengthen relationships.

- Managing a queue of client tickets, including BMP (Business Management Platform) inquiries and minor website edits (text/photos).

- Focusing on one-call resolution whenever possible while partnering with internal teams like web design and SEO for more complex requests.

- Build and maintain strong client relationships to drive client retention -proactively uncovering pain points, showing value, addressing cancellation requests with tailored solutions, and ensuring long-term satisfaction and success.

- Add value to every client interaction by listening, educating, and recommending solutions that drive adoption, maximize ROI, and help clients get the most from their marketing services.

- Building lasting client relationships to encourage retention, satisfaction, and long-term success.

- Maintaining accurate, detailed records of all client interactions.

- High attention to detail and commitment to exceptional service

- Ability to prioritize and manage multiple responsibilities in a fast-paced environment

- A proactive approach with the confidence to create strong client partnerships

This role provides the opportunity to build a meaningful career in client success at a leading digital marketing and SaaS company. You'll gain hands-on experience supporting our clients and driving their success-setting the stage for growth into advanced account management, strategy, and leadership roles. If you're ready to learn, grow, and make an impact from day one, we encourage you to apply!