Campaign Launch Specialist

As a Campaign Launch Specialist, you'll manage the early stages of the client journey-ensuring a smooth onboarding and fast, effective campaign launch.

- Partner with Sales and Campaign Creation Specialists to ensure smooth and timely post-sale handoffs.

- Support inbound customer calls related to campaign setup, design edits, and launch readiness, providing clear guidance and timely resolutions.

- Attend customer-scheduled meetings to provide live edit support and address outstanding questions.

- Troubleshoot domain access and other technical or launch-related issues, working with internal teams to remove blockers.

- Manage inbound customer requests related to updates and changes to the initial website build.

- Guide clients through the final steps required to activate their campaigns and confirm launch readiness.

- Manage a high volume of accounts while maintaining organization, urgency, and attention to detail.

- Clients experience a smooth and timely onboarding process, with campaigns launching on or ahead of expected timelines.

- Inbound customer calls are handled professionally, efficiently, and with a strong focus on customer experience.

- Launch issues and blockers are identified early and resolved quickly through effective coordination with internal teams.

- Clear, consistent communication is maintained with customers, Sales, and Campaign Creation Specialists.

- Multiple accounts are managed effectively without sacrificing quality, accuracy, or responsiveness.

- Campaigns move to activation with minimal rework and strong client confidence.

- Performance is measured at the pod level, in partnership with Campaign Creation team members.

- Key performance indicators include Answer Call Rate (ACR) and the reduction of stalled launches within the pod.

- Success is driven by collaboration, shared accountability, and proactive ownership of pod-level outcomes.

- Strong communication skills with excellent follow-up and attention to detail

- Ability to prioritize and manage multiple clients simultaneously

- A proactive, enthusiastic approach that creates excitement for new clients

- Bilingual in English and Spanish (preferred, not required )

This role is the perfect opportunity to make an immediate impact by helping small business owners hit the ground running. You'll gain hands-on experience in onboarding and campaign deployment while building the skills to grow into advanced roles in client success, strategy, and leadership. If you're ready to launch client success-and your career-we encourage you to apply!