Titan Asset Management

Guest Service Agent

Full-time · Rochester, MN

✓ Verified live on the employer's own system · added 13 days ago

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Skills & tools

Customer ServiceHostingCleaningMaintenanceTeam LeadershipAdvocacyAdministrativeHospitality

Benefits — mentioned in this posting

Remote / flexible

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Full job description

Greet guests with warmth and professionalism, ensuring smooth check-in and check-out experiences.

Serve as a central resource for guest requests, offering local insights, dining recommendations, and personalized service.

Resolve guest concerns with empathy, urgency, and transparency, escalating issues when necessary.

Handle room assignments, payments, and reservations accurately and efficiently.

Collaborate with housekeeping, maintenance, and leadership to ensure guest expectations are met and exceeded.

Keep lobby and front desk areas clean, welcoming, and fully stocked with relevant materials.

Partner with all departments to create seamless guest experience.

Promote wellness—for yourself, our team, and our guests—through thoughtful service and work habits.

Foster an inclusive environment that honors our diverse guests and team members.

Handle guest interactions, billing, and concerns with honesty and clarity.

Put guest needs first, anticipating and exceeding expectations with every stay.

Seek feedback, pursue learning opportunities, and contribute ideas to improve our service.

Prior experience in customer service or hospitality preferred.

Strong communication, computer, and multitasking skills.

A passion for delivering exceptional service and a positive attitude.

Ability to work a flexible schedule including weekends, evenings, and holidays.

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This posting was published by Titan Asset Management on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.