Client Success Manager

- Serve as primary client contact for active accounts once onboarding is complete.

- Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps.

- Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to campaign outcomes.

- Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy.

- Performance Strategy and Optimization Direction

- Manage the campaign in Audiohook's systems (including the User Interface, the CRM, and any other tools as set forth by the Company).

- Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI strategy).

- Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting margin targets.

- Conduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings.

- Act as liaison between clients and internal teams on priorities, timelines, and deliverables.

- Communicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals.

- Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence.

- Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns.

- Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership.

- Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts.

- QBRs/MBRs, campaign performance narratives, testing plans, renewal and expansion proposals, client health status, escalation briefs

- 3-6+ years in client success, account management, or performance marketing roles

- Experience managing digital advertising campaigns (audio, podcast, programmatic, or paid media strongly preferred)

- Proven track record of owning client relationships tied to revenue retention and growth

- Experience leading client-facing performance reviews (QBRs/MBRs) and translating data into strategy

- Familiarity with pacing, forecasting, and budget management in a campaign environment

- Strong ability to interpret performance data and turn it into actionable recommendations (creative, targeting, budget, KPIs)

- Experience working with:

- CRM systems (HubSpot, Salesforce, etc.)

- Ad platforms or DSPs (programmatic experience is a big plus)

- Reporting tools (Looker, Tableau, Excel/Sheets)

- Comfortable managing multiple campaigns and identifying optimization opportunities quickly

- Exceptional communication skills with the ability to:

- Simplify complex performance data for clients

- Lead strategic conversations, not just report results

- Experience handling client escalations and maintaining trust under pressure

- Ability to proactively drive conversations around renewals and upsells, not just react to client needs

- Strong understanding of marketing KPIs and performance metrics (CPA, ROAS, CTR, conversion rate, etc.)

- Ability to balance client performance goals with internal margin targets

- Experience contributing to forecasting and revenue planning

- Experience in audio advertising, podcast advertising, or streaming media

- Familiarity with attribution and tracking challenges in audio

- Experience working in a high-growth startup or fast-paced environment

- Background working cross-functionally with RevOps, AdOps, or Sales team s

- Fully remote work environment

- Competitive salary and uncapped bonus potential

- Health, dental, and vision benefits

- Other benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipend

- Flexible PTO and paid holidays

- Opportunity to help shape financial operations at a rapidly scaling tech company