The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.
As a Field Service Manager you will be responsible for 8-10 technicians who you will be directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team.
We provide free DISH programming, paid training, and incredible opportunities for advancement.
- Supporting new employees through training and future development - Demonstrating and coaching behaviors that ensure quality customer service - Training existing Installers/Technicians on changing processes, procedures, and technologies - Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards - Improving team and individual performance by working hands-on alongside the technicians - Managing fleet-related processes including vehicle maintenance and upkeep - Addressing escalated customer and/or employee issues
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals - Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports - Ability to write reports and correspondence - Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle - Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds) - A strong competency in leading, developing, mentoring, and coaching - Excellent presentation, facilitation, and communication skills - Willingness to work flexible hours, including 45+ hours a week, including weekends
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