- Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care.
- Responds to omnichannel requests, providing support to customers, jewelers, and agents.
- Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.
- Listen actively to customers to identify their needs and aim for first-call resolution.
- Maintains consistency in adhering to all customer service performance metrics.
- Has a drive to meet goals and continuous professional growth.
- Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.
- Proficiency in typing and navigating multiple systems and screens simultaneously.
- A mindset characterized by a strong curiosity, a preference for fast-paced environments, and a keen sense of urgency.
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This posting was published by Jewelers Mutual on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.