Hospital Operations Manager

As our Hospital Operations Manager, you'll be the operational heartbeat of the hospital. You'll run day-to-day, ensuring your team meets and exceeds performance, financial, and client-experience targets. From staffing and scheduling to inventory, compliance, and reporting, you're the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.

- Ensure compliance with all operating standards and requirements

- Hire, train, and onboard new team members-setting the bar for performance and culture

- Prepare monthly reports on hospital performance, staffing needs, margins, and trends

- Conduct performance reviews and provide coaching for growth

- Monitor inventory, manage ordering, and maintain cost control

- Support doctors, staff, and clients with clarity, speed, and professionalism

- Operational Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities

- Client Relations: Maintains a top-tier client experience and proactively resolves issues

- Team Leadership: Hires and develops high-performing teams; models accountability and professionalism

- Culture & Growth: Builds a positive, results-driven environment and rewards excellence

- Technical Support: Strong veterinary technician skillset; able to model technical and patient-care excellence

- Proven work experience as a Hospital Operations Manager, Medical Office Manager or similar role strongly preferred.

- Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred

- Powerful leadership skills and an empathetic approach to management, experience training and mentoring/developing others

- Advanced skills in Practice Management Systems and MS Excel.

- Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction

- Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions.

- Excellent problem-solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure

- Demonstrated passion to make a difference in pets and people's lives

- Competitive

Compensation: A strong base salary with a generous annual performance-based bonus-because we believe in rewarding the leaders who drive our success.

- Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well-plus flexible spending options and disability coverage.

- 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals.

- Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance.

- Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location.

- A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins-big and small.

Join a company that invests in you and your future. At GoodVets, you're not just managing a hospital-you're shaping the standard for veterinary care.