Client Service Representative

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk role-it's a critical position that shapes the client experience and supports the success of the hospital as a whole.

- Deliver elevated customer service with warmth, empathy, and professionalism

- Greet clients and manage the check-in/check-out process with efficiency and care

- Schedule appointments, procedures, and follow-ups in coordination with the clinical team

- Monitor the flow of patients and clients throughout the day

- Communicate effectively with doctors, technicians, and managers to ensure smooth operations

- Assist emotionally stressed clients with compassion and clarity

- Support occasional light administrative and cleaning duties as needed

- Previous veterinary or medical front-desk experience (preferred, not required)

- Comfort working in a fast-paced environment with multiple priorities

- Familiarity with Windows-based systems and practice management software (or a willingness to learn)

- A positive, team-first attitude and a passion for creating a welcoming environment

- Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well-plus flexible spending options and disability coverage

- 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals

- Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance

- Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location

- A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins-big and small

At GoodVets, you're not just a CSR-you're a vital part of redefining the veterinary experience.