Forward Deployed Consultant / Senior Consultant (Agentforce Operations)

The Forward Deployed Consultant / Senior Consultant sits at the intersection of customer engagement and platform innovation. This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce platform capabilities - while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value.

You will partner closely with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer-obsessed, execution-focused, and passionate about solving big problems with creative solutions at speed and quality.

- Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs

- Own the feature lifecycle for specific components from discovery through launch and iteration

- Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows

- Partner with customer-facing team leaders to map and analyze customer requirements for new solutions

- Build solution blueprints and workflow automations using current platform features

- Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions

- Validate, test, and iterate blueprints for accuracy, consistency, and performance

- Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria

- Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies

- Document solution architecture, demonstrations, and implementation guidelines

- Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities

- Act as the voice of the customer within the development process

- Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences

- Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability

- Support rollout and enablement of blueprint solutions across teams and customers

- 3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting

- Experience building external-facing products in enterprise B2B SaaS environments

- Strong understanding of business workflow mapping, process modeling, and process improvement methodologies

- Proven experience translating business requirements into structured automated workflows or solutions

- Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms

- Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences

- Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success

- Rigor and consistency in managing product backlogs and executing delivery

- Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology

- Experience with prompt design or agent-based automation solutions

- Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)

- Familiarity with feature prioritization and product feedback processes

- Lean, Six Sigma, or related process improvement certification

- Experience within the Supply Chain or Financial Services sector highly preferred

- Efficiency improvements and measurable reduction in manual work for customers

- Blueprint adoption, usage outcomes, and tangible business value delivered (e.g., cost savings)

- Quality and clarity of roadmap feedback influencing platform improvements

- Customer satisfaction and depth of engagement with deployed solutions

The typical base salary range for this position is $99,400 - $186,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $118,900 - $202,600 annually.