Patient Scheduling Receptionist

Born in 1993, Excelsia Injury Care's mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier.

With Excelsia, patients are never far from the care they need-with the compassion they deserve.

- Schedule and re-schedule appointments requested via phone, email, fax, chat, and web portal.

- Utilize computerized systems and apps for daily work assignments.

- Interface with other departments including billing, marketing and human resources.

- Perform other duties and assignments as directed and/or as necessary.

- Excellent customer service skills, verbal and written communication skills.

- Knowledge of computer applications, including Windows, Microsoft Office, Outlook, and business related websites.

- Knowledge of commercial insurance, workers' compensation, and personal injury benefits.

- Ability to effectively interact with providers, attorneys, patients, and co-workers.

- Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.

- Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.

- Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.

- Discounts on shopping and travel perks through WorkingAdvantage.

- Paid training opportunities and Education Assistance Program.