Patient Representative

Born in 1993, Excelsia Injury Care's mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier.

With Excelsia, patients are never far from the care they need-with the compassion they deserve.

- Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.

- Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.

- Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.

- Discounts on shopping and travel perks through WorkingAdvantage.

- Paid training opportunities and Education Assistance Program.

- Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name

- Provide consistent support/coverage as needed per departmental policy

- Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner

- Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality

- Assist with maintaining internal/external supply inventory

- Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments

- Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy

- Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment

- Assist Manager and District Manager in completing request for medical records and any and all requests

- Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed

- Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis

- Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations

- Utilize QIP principles/techniques for organizational change and systems modification

- Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.

- Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner

- Perform other duties and assignments as directed and/or necessary

- Interview patients / collects information and enters into computer

- Verify insurance and documents in computer using account case notes

- Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures

- Scanning and uploading paperwork to the EHR, if applicable

- 6 months+ of medical experience in an administrative physician office setting.

- Previous computer skills to include data entry, Word, Outlook, etc.

- Ability to effectively interact with doctors, patients and co-workers.

- Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).