Senior Manager, General Liability Claims - Lakeland

Ready to lead a high-impact claims function at one of the country’s most respected employee-owned companies? At Publix, your general liability expertise will connect claims strategy, customer care, risk management, and financial stewardship. Serving eight Southeastern states through more than 1,400+ stores and extensive support distribution and manufacturing operations, Publix offers an opportunity to protect the business, support associates and customers, and strengthen its values-driven culture.

The General Liability Claims team protects Publix by handling customer and fleet claims fairly, consistently, and professionally. Partnering with internal teams, claims professionals, and outside counsel, the group supports litigated and non-litigated matters with a focus on service, compliance, sound practices, and continuous improvement.

As Senior Manager, General Liability Claims, you will lead a large claims operation with enterprise-wide visibility. This role suits a strategic leader who can balance people, operations, analytics, litigation, compliance, and cost management while improving liability risk, claims performance, customer experience, and best practices across multiple states.

What You’ll Do

• Lead the strategy, operations, and performance of Publix’s general liability claims function, including customer and fleet claims.
• Guide and develop managers, supervisors, and claims professionals while building a culture of accountability, quality, engagement, and continuous improvement.
• Oversee claims investigations, evaluations, negotiations, settlements, and litigation management to promote consistency, compliance, and sound outcomes.
• Monitor claims performance, financial results, and operational trends to identify opportunities that improve efficiency, effectiveness, and cost management.
• Use analytics, industry research, quality metrics, and key performance indicators to strengthen claims practices and guide business decisions.
• Ensure claims operations meet applicable regulatory, reporting, licensing, and industry standards across multiple jurisdictions.
• Partner with internal stakeholders and outside counsel to support effective claims resolution and proactive risk mitigation.

Perks of Working at Publix

• Employee ownership through our ESOP.
• Free lunch at our corporate facilities.
• Opportunity to influence enterprise-wide risk management and claims strategies.
• Career growth and leadership development with a company known for investing in its people.

• Bachelor’s degree or equivalent professional experience.
• 10 or more years of general liability claims handling experience.
• 5 or more years of leadership or supervisory experience in a claims environment.
• Ability to obtain a Florida All Lines Adjuster License upon hire and reciprocal licenses in states where Publix operates.
• Valid driver’s license.
• Advanced knowledge of general liability claims management, including investigation, negotiation, litigation oversight, and settlement practices.
• Strong understanding of claims compliance, training, auditing, licensing, performance management, and regulatory reporting requirements.
• Extensive knowledge of civil litigation, legal proceedings, legal terminology, jurisdiction-specific statutes, and case law.
• Ability to analyze complex claims data, identify trends, and implement operational improvements.

• Bachelor’s degree in Business, Risk Management, or a related field.
• Master’s degree in any discipline.
• 12 or more years of general liability claims handling experience.
• 7 or more years of leadership or supervisory experience.
• Professional designations such as CCLA, SCLA, CPCU, or ARM.
• Active Florida All Lines Adjuster License.
• Experience leading large, multi-level claims organizations and driving strategic operational initiatives.

Pay Range : $10,400 - $15,600

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.