Fulfilment Engineer

Key

Responsibilities - Develop work instructions, test procedures, and configuration standards. - Perform hardware, software, firmware, and network configuration of products based on customer requirements. - Identify, troubleshoot, and resolve configuration and integration issues. Escalate complex technical problems to Engineering teams. - Participate in root cause investigations and corrective action activities. - Maintain configuration records within ERP, CRM, ensuring accurate serial number tracking and product traceability. - Generate and maintain test reports and configuration documentation. - Contribute to new product introduction (NPI) and operational readiness activities. - Support continuous improvement initiatives focusing on throughput, quality, and customer satisfaction.

Requirements Education - Bachelor's Degree, Associate Degree, Technical Certification, or equivalent experience in: -Telecommunications -Engineering -Information Technology -Electronics Experience - 2-5 years of experience in a technical fulfilment, systems integration, manufacturing, service delivery, or engineering role. - Experience configuring hardware, software, or network-based products. - Experience in technical troubleshooting and testing environments. - Experience working within quality-controlled operational environments preferred.

Technical Skills - Hardware assembly and configuration. - Software and firmware installation and upgrades. - Networking fundamentals including IP addressing, routing, and switching. - Use of test equipment and diagnostic tools. - Experience with ticketing, ERP, CRM, or configuration management systems. - Ability to read technical documentation, schematics, and test procedures. - Familiarity with Linux, Windows, embedded systems, or network appliances is

Benefits - Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays. - Bonus package - Career development training opportunities (in house and external) - Employee Referral scheme