Transfer Coordinator (Andrology)

Under the supervision of the Office Supervisor/Manager, the Transfer Coordinator (Andrology) is responsible for cross-department coordination to ensure seamless communication, accurate documentation, and efficient coordination between clients, medical professionals, and internal teams.

In this role, the Transfer Coordinator (Andrology) will be responsible for:

- Act as the main contact for clients via phone, email, chat, and info-line

- Educate clients and practitioners on available andrology and transfer services

- Coordinate specimen transfers with clients and medical facilities, ensuring documentation accuracy and completeness

- Prepare and manage transfer, withdrawal, and discard forms

- Maintain up-to-date client records, pricing, and configurations

- Support billing, reporting, and general administrative tasks

- Respond to inquiries generated through marketing campaigns

- Guide new clients through required documentation and account setup

- Process charges and send lab reports to clients and physicians

- Maintain detailed records of specimen handling and client communications

- Ensure compliance with laboratory protocols and confidentiality standards

- Support database updates, chart filing, AR functions, and special projects

- Distribute brochures and informational materials to referring offices

- Perform all other duties as assigned: The job description is not meant to be an all-inclusive statement of every duty and responsibility required by the jobholder. The organization hopes each jobholder can react to reasonable change productively and handle other tasks assigned

- High school diploma required; Business certificate or Associates degree preferred

- At least one year of related experience; medical assistant or medical office/administration experience preferred

- Detail-oriented with strong organizational and reading skills

- Clear and effective communication skills, both written and verbal

- Must be able to interact and communicate with clients and individuals at all levels of the organization

- Strong interpersonal skills to handle sensitive and confidential information

- Proficiency in a variety of computer software applications including, but not limited to, word processing, database, and presentation software (MSWord, Excel, PowerPoint)

- Self-starter that adapts well to change in a dynamic environment