Sr. Production/ Operations Specialist

- Lead and coordinate day-to-day production and operational activities supporting enterprise healthcare information technology services. - Oversee execution of training operations, production support activities, and value stream initiatives to ensure timely and effective service delivery. - Coordinate activities across multiple functional organizations to support operational objectives, system performance, and customer requirements. - Monitor operational performance and implement continuous process improvements that enhance efficiency, quality, and service delivery. - Develop operational plans, schedules, and resource strategies to support production objectives and organizational priorities. - Forecast customer demand, workload requirements, and resource utilization to ensure operational readiness and effective service delivery. - Collaborate with program leadership, clinical stakeholders, technical teams, and business managers to coordinate operational activities and resolve issues affecting production performance. - Analyze operational metrics and key performance indicators to identify trends, risks, and opportunities for process optimization. - Lead operational response activities during surge support, production issues, system releases, and implementation events. - Ensure production activities align with organizational policies, quality standards, service level agreements, and federal healthcare requirements. - Coordinate operational improvements that enhance workflow efficiency, customer satisfaction, and overall organizational performance. - Identify operational risks and implement mitigation strategies to minimize disruptions to clinical and business operations. - Prepare operational reports, status updates, performance analyses, and recommendations for program leadership. - Support governance activities by developing and maintaining operational procedures, documentation, and best practices.

- Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Operations Management, Public Health, or a related field. - Minimum of 8 years of progressively responsible experience in production operations, operations management, healthcare administration, healthcare information technology, or related operational environments. - Demonstrated experience coordinating cross-functional operational activities within complex organizations. - Experience managing production operations, operational planning, workflow optimization, and process improvement initiatives. - Strong understanding of healthcare operations, customer service delivery, performance management, and operational governance. - Experience forecasting workload, coordinating resources, and supporting operational readiness. - Excellent organizational, analytical, problem-solving, and communication skills. - Proven ability to collaborate effectively with executive leadership, program managers, technical teams, and business stakeholders.

- Experience supporting the U.S. Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Department of Defense (DoD), or other federal healthcare organizations. - Experience supporting Electronic Health Record (EHR) implementation, sustainment, modernization, or optimization efforts. - Knowledge of healthcare operational processes, clinical workflows, and health information technology environments. - Experience with Lean, Six Sigma, Agile, ITIL, or other operational improvement methodologies. - Project or operations management certifications are preferred.