Senior Business Systems Engineer

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships.

Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management.

In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.

The anticipated base pay compensation range for this position is $88,000.00 - $146,600.00. This role is eligible for an incentive target of up to 10 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

"This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply.

Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position."

This role will implement, configure, develop, maintain and optimize enterprise-grade commercial software platforms that enable Grainger's core business processes (i.e. Contracts, Sales, Supply Chain, Finance and HR). You will understand the core business processes enabled by these tools and can translate business requirements to the most optimal, performant, reliable, scalable and secure solution that meets the need.

This role is responsible for seamless operation of/integration between complex systems in a rapidly evolving ecosystem that includes traditional ERPs (on-prem, hybrid, cloud), best-in-breed specialized tools and SaaS platforms, as well as fully custom solutions. This role is primarily responsible for creating and implementing the physical design which includes building, testing, and deploying code; configuring systems; resolving defects; confirming compliance with security, performance and related standards; providing level 2 and 3 technical support; and delivering recommendations to improve systems.

- Design, configure, develop, deploy, optimize, monitor, and continuously improve business systems and applications while demonstrating a clear understanding of business processes and operational impact.

- Translate complex business requirements into technical solutions and detailed specifications that are scalable, secure, reliable, and aligned with engineering standards.

- Contribute to capability roadmaps, technology research, and continuous improvement initiatives by evaluating emerging technologies and recommending practical solutions.

- Serve as a technical resource within the team's functional domain by defining non-functional requirements including security, performance, reliability, maintainability, and supportability.

- Partner with operational and administration teams to improve service reliability, system health, monitoring, observability, and operational best practices while identifying technical debt and opportunities to reduce waste.

- Develop sustainable feedback loops that improve system performance, supportability, and engineering efficiency through monitoring, documentation, and continuous improvement.

- Create and maintain technical documentation including solution designs, testing approaches, operational procedures, and system documentation to support knowledge sharing and long-term maintainability.

- Support enterprise integrations and automation capabilities using appropriate APIs, connectors, and platform capabilities where applicable.

- Evaluate current business processes, systems, and applications to identify opportunities that improve efficiency, quality, scalability, and customer outcomes.

- Participate in production support, change management, and deployment activities while promoting operational excellence and engineering best practices.

- Coach, mentor, and provide technical guidance to junior engineers while fostering a collaborative engineering culture.

- 3+ years of experience designing, configuring, developing, and supporting enterprise business systems and applications.

- Experience implementing and engineering Microsoft 365 solutions, including Teams, SharePoint, Power Platform, AI/Copilot automation, Microsoft Graph API scripting, and email and mail flow administration.

- Experience translating business requirements into scalable technical solutions and applying engineering principles to improve reliability, security, and performance.

- Experience creating and maintaining technical documentation, solution designs, and operational procedures.

- Knowledge of enterprise integrations, APIs, automation, and data exchange concepts.

- Experience embedding data analytics capabilities and understanding key business data models.

- Strong communication, collaboration, and stakeholder management skills with the ability to mentor engineers and influence technical decisions.