Installation Technician

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company's products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems.

ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

The Installation Technician is responsible for assisting with the installation, assembly, inspection, and basic maintenance of commercial food equipment. This role supports installation projects by uncrating, moving, positioning, and assembling equipment, as well as ensuring proper operation under supervision. The Installation Technician will also be responsible for driving service and delivery vehicles to transport equipment safely to job sites using lift-gates.

The selected candidate will work closely with Service Technicians and Branch team members and must be flexible to work hours as required, including travel and overnight assignments when needed.

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily.

Other responsibilities or special projects not specifically listed below may also be assigned.

- Assist with the installation, assembly, inspection, and basic maintenance of commercial food equipment

- Uncrate, move, and position equipment safely at customer sites

- Inspect equipment to ensure proper operation and report issues as needed

- Drive service and delivery trucks to deliver or pick up equipment using lift-gate systems

- Assist Service Technicians and Branch employees with installation and service activities

- Support customers by providing courteous service and addressing basic questions or concerns

- Follow all safety guidelines, company policies, and procedures

- Manage expense reports and travel-related documentation as required

- Work flexible hours, including overtime, extended driving days, and travel as needed

- Demonstrate willingness to develop skills toward a future Service/Repair Technician role

This position has no direct or indirect supervisory responsibilities.

- The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Ability to work safely with mechanical and electrical equipment

- Basic knowledge of welding, hydraulics, and/or electrical systems

- Strong customer service skills, including resolving customer concerns

- Ability to manage expense reports and travel-related documentation

To perform the job successfully, an individual should demonstrate the following competencies.

- Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.

- Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).

- Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).

- Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.

- Meets productivity standards as set by Customer Facing Metrics (CFMs).

- Able to build morale and group commitments to goals and objectives.

- Commits to extended hours of work when necessary to reach goals.

- Ability to read and understand safety guidelines of the business.

- Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.

- Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.

- Demonstrates a comprehensive knowledge of company products and services.

- Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

- Demonstrated ability to communicate orally with individuals from within and outside the organization.

- Ability to self-motivate and take direction from senior technicians and management.

- Thrives in multi-tasking environment and can adjust priorities quickly.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet

- Move in different positions to accomplish tasks in various environments including tight and confined spaces

- Office facility and customer facilities (including commercial kitchens of various types of businesses)

- Exposure to noise, heat, cold, slippery, wet dirty conditions may occur

- Normal business hours with occasional/frequent/extended hours as needed

- Normal scheduled hours cover early mornings, evenings and/or weekends

The pay rate will depend on the successful candidate's qualifications and prior experience. The range for this position is below: 26.90 - 36.40 USD Hourly