Senior BMS Service Technician

BMS Service Technician II diagnoses and resolves complex system issues in building management systems across commercial and mission-critical environments. This role ensures systems run reliably by completing service work from start to finish, reducing repeat issues, and maintaining consistent service quality

• >= 85% of service tickets resolved without return visit (First-Time Fix Rate)
• Service issues resolved within SLA timelines across all priority tiers (MTTR)
• >= 95% QA pass rate with <5% callbacks or rework
• <= 10% of tickets require escalation to senior technician or engineering
• 100% of service work documented accurately and submitted within required timeframe
• 100% compliance with site safety and security protocols
• Demonstrates ownership, accountability, and reliability in field execution
• Independently troubleshoot, service, and commission BMS systems in mission-critical environments
• Diagnose and resolve hardware, software, and networked control system issues
• Execute service tickets from assignment through full resolution within SLA timelines
• Perform system upgrades, backups, restores, and configuration changes
• Execute commissioning and startup activities, including validation of system performance
• Install and configure control system components, including sensors, controllers, and panels
• Read and interpret control drawings to identify issues and implement solutions This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications.

Responsibilities may change based on business needs, client demands, system changes, or economic conditions. Employees are expected to perform other job-related duties as assigned.

• 3-5+ years of BMS, building automation, or HVAC controls experience
• Proficiency with Tridium Niagara (N4) or equivalent controls systems
• Strong troubleshooting capability across control systems (hardware, software, and networked systems)
• Work environment: Field-based role across commercial buildings, active construction sites, and mission-critical facilities.

• Physical

requirements:

• Standing, walking, climbing ladders, and working in mechanical spaces

• Lifting tools and equipment (up to ~50 lbs.)

• Working in confined or high-access environments as needed

• Schedule expectations:

• Standard work hours with on-call rotation and emergency response requirements

• Travel required based on service and project needs (90%)

job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. What else can we offer you?

We offer a fantastic lineup of benefits, including Medical, Dental, Vision, FSA, HSA, 401k Matching, Paid Vacation, Paid Sick, Paid Holidays, Paid Parental Leave, Paid Short Term & Long Term Disability, Tuition Reimbursement, and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!

Not sure you meet every single requirement? Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis, we're committed to building an inclusive and equitable team-so if this role excites you, we'd love to hear from you, even if your experience doesn't match every single qualification.

Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.