Growth Operations Team Sr. Manager - Remote

What You'll Do End to End Program Management - Take the reins of a program that's already generating real momentum and drive it from pilot to market. - Operationalize the current testing phase into a repeatable, reliable program with documented processes and clear performance standards. - Act as the connective tissue between third-party partners, internal stakeholders, and customers.

Build the Business - Formalize initiatives into commercially viable products that are piloted, packaged, and sold to new and existing customers. - Partner with Sales and Customer Success to define the value proposition, pricing model, and go-to-market approach. - Create the reporting infrastructure, goal-tracking frameworks, and dashboards needed to demonstrate program performance and ROI.

Design the Team & the Tools - Define the roles, responsibilities, and workflows needed to staff and scale the program with a path to hiring as we grow. - Build automations and low-code workflows to streamline the experience for partners and local contractors. - Develop training materials, onboarding resources, and SOPs that enable new patrollers and partners to ramp fast and perform consistently.

Keep Expanding the Footprint - Identify and pursue new partnership opportunities, networks, and service expansions that grow the offering. - Stay curious about what's next from new verticals to new enforcement models, and new technology to bring those ideas to the table proactively. What We're Looking For - 5+ years of program, implementations, or operations management experience. - A track record of taking something from idea to MVP to a scalable service.

This means you've been part of building a messy, early-stage program and have made it work. - Comfort operating as a solo builder with the ability to hire and lead a team as the program grows. - A can-do attitude ready to roll up your sleeves and help the VP of Operations scale this program. - Working knowledge of SQL and experience with low-code platforms (Retool, Airtable, etc.) to build dashboards and operational tools without waiting on engineering - Fluency with AI tools and AI-enabled workflows.

You're not just aware of them, you actually use them to work smarter. - Strong communicator who can manage relationships with third-party contractors and partners while also keeping internal stakeholders aligned. - Flexibility to be available outside standard hours when program needs arise (evenings, weekends). Enforcement doesn't always happen 9 to 5 and may affect your non-business-hours schedule.

Nice to Haves - Experience in parking, property technology, or a related field in an operations environment - Background in launching a program as a standalone product or revenue-generating service - Experience with contractor or gig-economy workforce management - Comfortable building pitch materials or sales collateral to support a go-to-market motion