Ecommerce Order Processing and Customer Service

Job Title: Ecommerce Order Processing and Customer Service Company: Surfline Media Location: International Remote Job Type: Full-time

Job Summary: Surfline Media is seeking a skilled Ecommerce Order Processing and Customer Service professional to join our team. The ideal candidate will be responsible for processing and fulfilling orders, managing inventory, and providing top-notch customer service to our customers. You will work closely with our sales and warehouse teams to ensure that all orders are processed accurately and on time.

You will also be responsible for responding to customer inquiries, managing returns and exchanges, and resolving any customer issues that may arise. The successful candidate will be highly organized, detail-oriented, and customer-focused, with a passion for delivering exceptional service. Key

Responsibilities:

• Process and fulfill customer orders in a timely and accurate manner
• Manage inventory levels to ensure products are available for sale
• Monitor order status and proactively communicate with customers to keep them informed
• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner
• Resolve customer issues, including returns, exchanges, and complaints, with a focus on customer satisfaction
• Collaborate with our warehouse and logistics teams to ensure timely and accurate order fulfillment
• Continuously evaluate and improve our order processing and customer service processes
• Maintain accurate records of customer interactions and order details in our Ecommerce system

• High school diploma or equivalent
• Minimum of 2 years of experience in Ecommerce order processing and customer service
• Excellent communication and customer service skills, with the ability to work effectively with customers and cross-functional teams
• Highly organized and detail-oriented, with a focus on accuracy and efficiency
• Ability to work in a fast-paced environment and manage multiple priorities
• Experience with Ecommerce platforms and order management systems
• Strong problem-solving skills and ability to think creatively to resolve customer issues
• Ability to work independently and as part of a team If you are a highly organized and customer-focused Ecommerce order processing and customer service professional with a passion for delivering exceptional service, we would love to hear from you.