Customer Success People Lead

we are looking for - You bring a proven background in mentoring or leading teams, with a preferred focus within sales, customer success, or customer experience environments. - A customer-centric and people-driven mindset is vital, along with a dedication to cultivating a positive, high-performing team culture. - Your toolkit includes a strong understanding of SaaS principles, modern customer onboarding, or sales motions. - Being inspired by data, you possess the analytical capability to interpret customer metrics and turn insights into actionable strategies. - Exceptional communication skills are key, enabling you to build trust, influence stakeholders, and resolve customer issues effectively. - An adaptive leadership style and a growth mindset will help you welcome change and guide your team smoothly through business transformations.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Compensation & Total Rewards At Xero, we value the impact and skills you bring to the team. We don't just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck.

While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits. The expected base salary range for this role is: - $89,100 - $111,400 USD Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.

In addition to base pay, Xero's roles are eligible for the following forms of variable

compensation: - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance. - Comprehensive

Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/

benefits-wellbeing/ page. Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions.

A human recruiter reviews all candidates before any hiring action is taken. Please note that our application deadline for this role is Friday 31st July 2026.