Ticketing Coordinator

The Ticketing Coordinator will be responsible for the advancement of box office, assisting the Manager Ticketing and issuing daily ticket counts various departments, producers and department heads. This position will process internal orders, both comp and purchased and facilitate external comp ticket orders for artists, agents and record labels.

The Ticketing Coordinator will also be responsible for screening, reviewing and resolving customer service inquiries in regards to credit card information, shipping processes, pricing and general festival information.

• Screen and review customer service inquiries. Resolve issues both internally and externally in regard to credit card information, shipping process, pricing and general festival information.

• Process internal orders for upcoming festivals for internal ticket orders or comp requests from agents, artists, labels and employees.

• Distribute ticket counts to department heads, producers, production, operations and other departments daily.

• Coordinate the advancement of f box office prior to show l date. Assist with the hiring and training of box office staff. Liaison with third party payroll company on the hiring of temporary employees. Field general staff inquiries.

• Collaborate with other members of the ticketing staff on the creation of event seating maps.

• Responsible for general administrative tasks including, filing, data entry, faxing and scanning.

• Experience working in live entertainment, ticketing a plus

• Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems

• Ability to multitask, prioritize and remain calm in a fast-paced environment

• Must be able to work flexible schedule including nights, weekends and some holidays

• Excellent interpersonal, written and verbal communication skills

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.