Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
Installs and optimizes HW/SW/Networking product and configurations at customer sites.
May diagnose and resolve product performance problems.
Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
Maintains a functional understanding of company service solutions.
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