JR. A+ Field IT Engineer

Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes HW/SW/Networking product and configurations at customer sites. May diagnose and resolve product performance problems.

Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation. Maintains a functional understanding of company service solutions.

Desk side support, concierge desk, VIP support, tier 3 hardware/software support. Effective Communications PC/Workstation Hardware Desk-side Software Support (DSS)

2 or more years of experience in a hands-on desk side support role required Must have valid driver’s license with reliable vehicle and appropriate insurance (required) Proficiency in Windows operating systems, Microsoft Office software Proficient with PC hardware Excellent communication skills required. A+ Certification required Lenovo, Dell and HP certifications would be a plus (not required)