2655.0204S - Deployment Engineer I

The Deployment Engineer 1 (DE1) is responsible for carrying out the successful deployment of 8x8 Unified Communications services both directly, and through the utilization of 3rd party resources. DE2 will collect detailed customer requirements, write System Design Document, configure 8x8 and 3rd party product features and services, train administrators and end users, and troubleshoot deployment issues during cutover.

The Deployment Engineer 1 also assists customers with the integration of 8x8 systems and hardware with their legacy systems, including network equipment, databases, and ancillary devices such as overhead paging equipment and door strike systems. Throughout the deployment phase, DE1 works closely with Sales, Project Management, 3rd party technicians and the customer’s IT staff, in order to create and carry out deployment projects according to schedule, working both onsite and remote, from 8x8 headquarters.

Responsibilities: Provides hands-on technical assistance to customers, resellers, vendors and prospects of 8x8 Participates in the Project Management Call, as well as the Design Review Meeting with Sales, Engineering, and Project Management team members Updates System Requirement Document Identifies design issues and follows-up with the Project Manager for resolution with the Customer Configures PBX, call flows, user profiles and call management features Perform site surveys and network validation Ensures that System Design Document and deployed solution meets customer’s specific requirements During cut-over, tests system and ensures proper routing of calls, including performing troubleshooting and escalation as necessary Provides technical assistance for field technicians during installation and cut-over Provides on-site and remote training of customers administrators and end users Improves customer success by improving deployment processes, and by contributing to the improvement of tools and systems used to support a variety of deployment tasks.

Responsible for staying abreast of current Telecommunications, UC, Contact Center, VoIP technologies and industry trends Provides full documentation of the deployment to assist in the successful transition of the customer to our support teams

Bachelors degree or equivalent 7+ years experience in deploying communication systems Experience in configuring and supporting VoIP systems Working knowledge of telephony, PBX, SIP Trunking and UC technology Experience configuring routers, troubleshooting LAN/VoIP systems Ability to manage multiple projects simultaneously Demonstrated ability to take ownership of deployments through successful completion Excellent interpersonal skills demonstrated in a customer facing environment Strong organizational and problem solving skills Ability to work independently as well as in a team environment Flexible schedule to accommodate travel and off-hour deployment requirements