2655.0207 - Implementation Advisor

8x8 is seeking Customer Service and Technical Support specialists to assist our business customers with our award winning hosted PBX switch, IP phones, networks, and VoIP service. The Implementation Services Team assists customers in setting up their new phones, features and services, by providing configuration advice, training, and problem resolution throughout the setup and installation process.

The ideal candidate will ensure customer success, exceeding their expectations throughout the installation and setup process. You'll work directly with customers before, during and after their installation -- promptly assisting them with the initial setup and configuration of extensions and services. You'll assist with equipment activation, transferring phone numbers to 8x8 from a prior carrier, and ensure that billing is setup properly.

Responsibilities

• Answer inbound calls and perform troubleshooting steps to resolve customer issues
• Instruct customers on how to effectively utilize the self service portal
• Help customers configure telephone extensions, services, and activate equipment
• Assist customers in porting their numbers from a previous provider to 8x8
• Meet or exceed productivity metrics while enhancing the customer experience
• Resolve immediate escalations to ensure customer satisfaction

1+ Years of providing customer service, preferably in a cloud computing or telephony environment Ability to listen, analyze, troubleshoot and to resolve common customer inquiries Strong organizational and time management skills Excellent verbal and written communication skills Team player with a positive attitude Understanding of Unified Communications and VoIP technologies Associate degree or equivalent work experience Scheduling & Compensation Some positions may have an initial 3-month contract to hire period Flexible Monday through Friday schedules.

Compensation based on experience. Full Medical and Dental Insurance, 12 paid holidays, 15 paid personal time off, 401k, ESSP, and profit sharing available after contractual period. Limited benefits are available during contractual period (see HR for details)