Major Tasks, Responsibilities, and Key Accountabilities
- Delivers customer orders safely within a service area, including interfacing with customers on order issues. Follows the planned route for timely deliveries while adhering to traffic laws and safety regulations.
- Loads inventory into trucks and unloads orders at customer sites using powered and non-powered material handling equipment. Provides exceptional customer service by being professional and polite during deliveries.
- Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
- Performs pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
- Maintains routine contact with the distribution center to receive instructions on delivery interruptions, such as traffic congestion or missing orders.
- Prepares and maintains vehicle and customer order records in accordance with company policies and procedures.
- Contacts customers to provide updates on delivery statuses.
- Provides feedback to management on escalated customer service and sales-related issues.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Preferred Qualifications
- Prior experience delivering merchandise to customers using a box truck or similar vehicle.
- 1+ years of experience operating material handling equipment.
- No more than 2 minor accidents in the past rolling 3 years.
- No more than 2 moving violations in the past rolling 3 years.
- Wholesale distribution experience.
Job Summary
Makes deliveries to customers using a company-provided or rental vehicle. Maintains records of deliveries, inspects and maintains delivery vehicles, and provides customer service on order and delivery issues. This position requires operation of a company or rental vehicle, and this operation may be done during the average work week. If selected for this position, the company will continuously monitor Motor Vehicle Records (MVRs). A requirement of this position is an acceptable MVR status and a valid driver’s license.
Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.