ETF - Senior Vice President, Client Operations Manager

We're seeking a future team member for the role Senior Vice President, Client Operations Manager, to join our Integrated Middle Office Solutions team. This role is located in Boston, MA.

- Manage multiple client service/support teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis. - Set policies and procedures for teams managed, and contribute to strategic initiatives that improve the overall client service experience and team productivity and quality. - Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed. - Maintain relationships with business leaders to report client trends and needs, and provide forward-looking insight on client issues and trends to drive future revenue growth.

- Bachelor's degree or the equivalent combination of education and experience; MBA preferred. - 7-10 years of total work experience. - At least 1-3 years of management experience preferred. - Experience in an operational area and/or client services preferred. - People leadership is required, including recruiting, directing, motivating, and developing staff.