Access Specialist - Days

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

• Interacts with patients and their families to address questions and provide courteous, timely assistance.

• Regulates schedules based on procedure requirements, physician availability, and staffing needs.

• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.

• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.

• Collects and records patient financial responsibility estimates as applicable.

• Communicates operative reports daily to appropriate physician offices.

• Compiles and organizes documentation to ensure completion of patient medical records.

• Prepares charts for upcoming procedures, including nursing documentation and registration forms.

• Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.

• Responds to requests for medical records in a timely and efficient manner.

• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required

• 0-2 years of experience in a customer service role required Knowledge, Skills and Abilities

• Ability to handle sensitive information with confidentiality.

• Proficiency in using registration systems and insurance verification tools.