Job Purpose
The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Working Conditions
- Frequent driving/traveling.
- Able to interact with others frequently.
- Most work is performed at a desk or in front of a computer.
- Able to sit/stand for long periods of time.
- For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
Key Duties & Responsibilities
Individual must be able to perform the essential duties with or without reasonable accommodation.
- Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.
- Build quotes that simultaneously create value for the customer and profitability for MRC Global.
- Identify and actively pursue sales opportunities to contribute to overall sales growth.
- Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
- Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
- Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
- Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
- Communicate status proactively with the customer and adjust product sourcing efforts if needed.
- Proactively respond to customers’ needs and concerns with options by using a problem-solving approach.
- Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.
- Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
- Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
- Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
- Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
Required Experience
- One (1) or more years of experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
- OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
- Must have a current, valid driver’s license and an acceptable record at all times.
Skills & Abilities
- Competent in the use of computers and software applications.
- Ability to communicate and promote ideas and transfer detailed knowledge to others.
- Ability to effectively present information in one-on-one and small group situations.
- Attention to detail and work with a sense of urgency.