What You'll Do
- Sales Process Management
- Ensure salespeople are engaging directly with the customer and engage directly with customer themselves.
- Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
- Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
- Customer Engagement
- Ensure all customers greeted promptly in a professionally and friendly manner.
- Address and resolve customer concerns promptly
- Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
- Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
- Track ad sourcing by communicating with customers to identify what brought them to the store.
- Help customers choose protection packages for their vehicle by presenting all products and their benefits.
- Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers.
- Submit deals to bank electronically using appropriate dealer system.
- Enter transactions accurately into ADP and bank approval systems.
- Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.
- Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
- Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied)
- Obtain all appropriate licensing within 90 days from date of hire.
What You'll Bring
- Typing – ability to type efficiently
- Mathematics – ability to use mathematics.
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
Why Join Our Team?
- Join Iowa's #1 Volume Subaru Dealer and a high-traffic operation with strong customer demand.
- Work at a dealership with a 4.7-star DealerRater rating and more than 2,500 reviews.
- Be part of a team customers praise for making the buying process easy, quick, and low-pressure.
- Build repeat business at a store where customers return for their second, third, and future Subaru purchases.
- Represent a dealership with a long history of customer and state-level recognition, including multiple Cars.com dealer awards.
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.