What You'll Do
- Greet service customers, identify concerns, and complete a vehicle walk-around.
- Build accurate repair orders in ADP based on customer concerns and recommended services.
- Explain service needs, pricing, repair timelines, and multi-point inspection recommendations clearly.
- Obtain customer authorization for repairs, additional services, and updated estimates before work proceeds.
- Dispatch repair orders to technicians and coordinate workflow based on department procedures.
- Partner with technicians to understand diagnoses, repair needs, and completed work.
- Keep customers informed throughout the repair process with status updates and revised completion times.
- Review completed services, final charges, and repair recommendations with customers at vehicle delivery.
- Process service payments accurately and ensure a professional, efficient vehicle handoff.
- Support the Sales-to-Service process by welcoming new customers and introducing them to the dealership's service experience.
What You'll Bring
- Typing – ability to type efficiently in order to enter repair orders.
- Mathematics – calculating service costs and counting change.
- Team-player mentality
- Acceptable driving record and a valid driver's license in your state of residence.
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
Why Join Our Team?
- Join an award-winning Honda dealership, recognized as a 2025 Wisconsin Honda Dealer of the Year and Cars.com Customer Satisfaction Award winner.
- Work with an established, high-volume dealership backed by strong Sales, Service, and Parts operations.
- Be part of a team known by customers for a knowledgeable, low-pressure experience.
- Build your career with a dealership that has earned a strong reputation throughout the Madison area and a loyal customer base.
- Join a team that stays connected to the community through local partnerships, charitable involvement, and employee participation.
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.