Account Resolution Specialist

The entry level Account Resolution Specialists is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to contact account holders and collect outstanding payments. A bit more about what you’ll do…

• You will strike a balance between professionalism and ensuring timely payments.
• You have excellent communication and negotiation skills, as well as an ability to work independently.
• You’ll contact delinquent account holders by telephone or in writing and request payment to bring the account current.
• You’ll prepare late notices, process legal filings, collect rental payments, review warrants of restitution, conduct evictions, and establish alternative payment plans or other processes for payment of delinquent accounts.
• You’ll follow up with customers on established payment plans and document collection activities. You may recommend charge-offs.

• Computer literacy, and ability to learn new systems.
• Capacity to utilize a variety of office equipment.
• Good communication skills, both verbally and in writing.
• Ability to maintain professionalism and composure during challenging conversations.
• Ability to retain patience and manage stress.
• Skilled in negotiation.

AIR Communities is headquartered in Denver, CO and is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success.

When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities. Where You Will Work Our corporate office is located in the Denver Tech Center . Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline.

AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support central administrative operations.