Experience: 3+ years
We're looking for an experienced Customer Service Representative to join our growing support team at Thomson Reuters. In this role, you'll provide expert product knowledge and exceptional support to our diverse customer base across Australia.
You'll be the voice of customer success, guiding clients through complex product setups, answering product-related questions, and acting as a trusted advisor.
This is an opportunity to make a real impact by directly contributing to client satisfaction and business growth.
About the Role In this opportunity as a Customer Service Representative, you will: Assist customers with questions about company, trust, SMSF setup and various other related topics Help with product navigation Answer phone calls, emails and processing web forms in a timely manner, adhering to the Service Level Agreements (SLA) & consistently meet/exceed team OKRs Liaise with product teams to provide customer feedback for improvements Log, track, update and resolve all service requests from customers in the service management system.
Provide proactive and timely progress and status updates to clients. Contribute to a positive business relationship with customers. Act as a subject matter expert (SME) on our products.
About You You're a fit for the role of Customer Service Representative, if you have the following required
qualifications: 3+ years in a customer call center or customer service environment Experience in a customer-facing role Strong communication and interpersonal skills Ability to learn complex product knowledge quickly Proficiency with CRM systems and service management tools (training provided) Excellent organizational and time management skills #LI-SC1 What's in it For You?
Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
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This posting was published by Thomson Reuters on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.