Donor Relations Assistant

The Donor Relations Assistant is an integral member of the Stewardship and Development team as they can be the first interaction between a donor or potential donor and the Archdiocese.

Responsibilities include answering donor calls, responding to inquiries and providing excellent customer service. In addition, this position provides data entry and clerical assistance and support to all fundraising campaigns. Every action and donor interaction is a reflection of the archdiocese.

Professionalism, good judgment and organization are essential qualities for this role.

- Provide excellent customer service. Serve as primary contact for donor phone calls, by resolving inquiries relating to donor accounts promptly and courteously.

- Draft business correspondence and communicate professionally both verbally and in writing with donors and parishes. Assist with various projects, format and send letters individually and through mail mergers.

- Manage and respond to emails from parishes, donors and from our ticketing system.

- Document donor interactions, track actions taken and follow-up needed in database

- Collaborate with other staff members to create and maintain a system-wide integration of data

- Collect and prepare data for records and reports as needed.

- Report review, tracking and correcting of information for online giving as it pertains to donor accounts

- Update and maintain a confidential database of individuals, corporations, foundations, vendors and media contacts.

- Promptly enter credit card gifts, pledge reversals, pledge adjustments, billing cycle changes, start and end dates into the database.

- Update cumulative check log or Record of Subscription for each campaign on a weekly basis.

- Maintain a thorough understanding of the mission, goals, and priorities of the Stewardship and Development office.

- Ability to communicate professionally via telephone and in writing

- Ability to handle multiple responsibilities at the same time.

- Fluency in Microsoft Office (Outlook, Word, Excel), data entry and database management

- Ability to communicate professionally via telephone and in writing.

- Bachelor's degree from an accredited institution of higher education.

- Affinity with the overall mission of the Archdiocese of Chicago.

- Must demonstrate understanding, respect, and support for Catholic Church teaching, mission and values.

- Hiring consideration may be given to candidates who are Catholic

The Archdiocese of Chicago offers a comprehensive total rewards package to include competitive compensation and benefit programs. Informa􀆟on about our benefit programs is available here .

This position has an hourly range of $18.84 - $22.61. An employee's pay within the hourly range will be based on many factors including but not limited to: relevant education, qualifications, experience, skills, geographic location, and organizational needs.